Refund policy

Returns & Refunds

We want you to feel confident in your Maison Mélange purchase. Due to the personal-care nature of our products, returns are accepted only on products that are unopened, unused, in their original packaging, and have the original tamper-evident seal fully intact.

Return requests must be made within 14 days of delivery.

To request a return, contact us at hello@maisonmelange.com with your order number and reason for the return. If your return is approved, we will provide instructions on where and how to send your package.

Please do not send products back without first receiving return authorization from Maison Mélange. Unauthorized returns will not be accepted.

Customers are responsible for return shipping costs for standard returns. Original shipping charges are non-refundable.

Once your return is received, it will be inspected to confirm that the product is unopened, unused, and that the tamper-evident seal remains intact.

Damages & Order Issues

Please inspect your order upon delivery.

If your order arrives damaged, defective, leaking, or incorrect, contact us at hello@maisonmelange.com within 7 days of delivery with your order number and clear photos of the product and packaging.

Once reviewed, we will work with you to provide an appropriate replacement or refund. If a return is necessary due to an error or damaged product, Maison Mélange will cover the applicable return shipping cost.

Non-Returnable Items

For hygiene and product-safety reasons, we cannot accept returns or exchanges for:

  • Products that have been opened or used
  • Products with a broken, removed, or altered tamper-evident seal
  • Products that are not in their original packaging
  • Gift cards
  • Items specifically marked Final Sale

Please contact us if you have questions about whether your item is eligible for return.

Exchanges

We do not offer direct exchanges.

If an eligible product is approved for return, you may return the original product and place a separate order for the item you would prefer.

Cancellations

If you need to cancel an order, please contact us as soon as possible at hello@maisonmelange.com.

Orders can only be canceled before they have entered processing or fulfillment. Once an order has been processed or shipped, we cannot guarantee cancellation.

Refunds

We will notify you once your return has been received and inspected and let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please allow up to 10 business days for your bank or credit-card provider to process the refund after it has been issued.

If more than 15 business days have passed since your refund was approved, contact us at hello@maisonmelange.com.