MAISON MÉLANGE

Frequesntly Asked Questions

General Questions
Where is Maison Mélange located?
  • We are proudly based in Philadelphia, crafting our products in small, intentional batches.
Do you offer local pickup?
  • Not at the moment, but we plan to offer community pickup options in the future.
Product Questions
How often can I use the products?
  • Most products can be used daily or as needed, depending on your skin’s needs.
Can I combine your products together?
  • Yes, our scrubs, soaks, and body butters are designed to complement each other for a full self-care experience.
Are your products suitable for children?
  • Our formulas are gentle, but we recommend consulting a pediatrician before using on young children or sensitive skin conditions.
Skin Sensitivity & Safety
Are your products safe for sensitive skin?
  • Our blends are created to be gentle and soothing. If you have specific allergies or medical concerns, feel free to contact us before purchasing.
What if I experience irritation?
  • Discontinue use immediately and consult a professional. Every skin type reacts differently.
Do your products contain artificial fragrances?
  • Our formulas center botanical and naturally aromatic elements. We can provide additional details upon request.
Ingredients

Do you share full ingredient lists?

  • We highlight our key botanical ingredients, but full formulas are proprietary.
  • For allergy or sensitivity concerns, full ingredient disclosures are available upon request.

Are your products vegan or cruelty-free?

  • Maison Mélange is cruelty-free, and fully vegan. Contact us for specifics on any particular item.
Ordering & Payments

What payment methods do you accept?

  • We accept major credit cards, Shop Pay, Apple Pay, Google Pay, and other secure checkout options.

Can I update my order after placing it?

  • Email us as soon as possible at Orders@maisonmelange.com. If your order hasn’t shipped yet, we may be able to update it.
Order Issues?

My tracking number isn’t updating. What should I do?

  • Carrier scans can be delayed. Tracking typically updates within 48 hours.

My package says delivered, but it isn’t here.

  • Check your mailbox, neighbors, side doors, and building office first. If it still can’t be found, contact us at Orders@maisonmelange.com and we’ll help with next steps.

I received the wrong item or something arrived damaged.

  • Email us within 5 days of delivery and we’ll take care of it right away.
Wholesale & Vendor Requests

Do you offer wholesale?

  • Yes. Please email us with your business name, location, and order needs.

Can Maison Mélange vend at my event?

  • Absolutely! We love partnering with wellness retreats, markets, and special events. Send us your event details and we’ll get back to you.
About the Brand

Who founded Maison Mélange?

  • Maison Mélange was founded by Madison Hunter, inspired by her mother’s beauty rituals and her passion for emotional wellness and botanical care.
  • Click here to learn more about our founder.

What does “Mélange” mean?

  • It translates to “a blend,” representing our approach to wellness, softness, community, and intention.
  • Click here to learn more about the brand.
Need more help?

Contact us at help@maisonmelange.com to be personally assisted.